Cooklo Privacy Policy

Privacy Policy

Last updated: June 19, 2026Welcome to Cooklo. This Privacy Policy explains how we collect, use, and protect your information when you use the Cooklo mobile application, website, and related services.

1. Who We AreCooklo is operated by Luka Lovrić, referred to in this Privacy Policy as “Cooklo,” “we,” “us,” or “our.”For questions or requests concerning your personal data, contact:Email: [email protected]2. Information We CollectWe may collect the following types of information:Account Information:• Email address
• Authentication provider information from Google or Apple
• User ID associated with your Cooklo account
• Email-verification status
• Account creation and login informationUsage and Preference Data:• Meal, drink, ingredient, dietary, cooking, and food preferences
• Generation requests, descriptions, prompts, and other information you submit
• Feature usage and interactions with app content
• Favorites, meal-planner information, and saved settings where applicable
• Language, measurement-unit, and display preferencesImages and Camera Data:If you use the food-scanning feature, you may choose to upload or capture an image for analysis.Images are processed to provide the requested food or meal analysis. Please avoid uploading images containing people, documents, addresses, or other unnecessary personal information.Location Information:If you use features that require nearby store or price information, Cooklo may request access to your approximate or precise location, depending on your device permissions.You may refuse or disable location access through your device settings. Some related features may then be unavailable or less accurate.Technical, Analytics, and Diagnostic Data:• Device type, operating system, app version, and platform
• IP address and general network information
• App interactions and feature events
• Crash reports, error logs, performance information, and diagnostics
• Authentication, security, and fraud-prevention informationSubscription and Purchase Data:• Subscription status
• Product ID and subscription plan
• Platform, such as iOS or Android
• Purchase or transaction identifiers
• Purchase and renewal dates
• Price and currency information where supplied by the platform
• Promo-code and referral-code usage, where applicableImportant:All payments are processed by Apple App Store or Google Play Store.We do not receive or store your full payment-card details.3. How We Use Your InformationWe use information to:• Create and manage your Cooklo account
• Authenticate users and protect account security
• Provide generated meals, drinks, recipes, and food suggestions
• Analyze uploaded food images when requested
• Provide meal-planning, favorites, and personalization features
• Provide location-related store or price-search features
• Manage subscriptions and premium access
• Apply, attribute, and track promo or referral codes
• Respond to support requests
• Maintain, troubleshoot, and improve the app
• Measure feature performance and understand app usage
• Detect abuse, fraud, unauthorized access, and security incidents
• Maintain business, transaction, and compliance records
• Comply with legal obligations and enforce our Terms4. Legal Bases for ProcessingWhere applicable data-protection law requires a legal basis, we process personal data on the following grounds:Performance of a Contract:We process information necessary to create your account, provide Cooklo features, generate requested content, and manage premium access.Consent:We rely on your consent where required, including when you grant access to your camera, photo library, or device location. You may withdraw device permissions through your device settings.Legitimate Interests:We may process information to operate, secure, troubleshoot, prevent abuse, analyze performance, and improve Cooklo, provided these interests are not overridden by your rights.Legal Obligations:We may process or retain information when necessary to comply with applicable laws, lawful requests, tax, accounting, fraud-prevention, or regulatory obligations.5. AI ProcessingCooklo uses third-party artificial-intelligence services to generate recipes, meal suggestions, and food analysis.When you submit text, preferences, or images:• The submitted information may be transmitted to an AI-processing provider
• The information is processed to generate the result you requested
• AI-generated results may be inaccurate, incomplete, or unsuitable
• You should not include unnecessary personal, confidential, medical, financial, or identifying information in prompts or images
• You remain responsible for verifying ingredients, allergens, nutritional information, preparation instructions, and food safetyCooklo does not make legal, medical, or other decisions producing significant effects about you through automated processing.6. Data Storage and SecurityWe use third-party infrastructure and service providers to store and process information, including:• Firebase and other Google services for authentication, database, analytics, and related functionality
• Cloud-hosting providers for backend processing
• AI-processing providers for content and image generation or analysis
• Apple and Google for authentication, subscriptions, and purchasesWe use reasonable administrative, technical, and organizational safeguards designed to protect personal data.However, no transmission or storage system is completely secure, and we cannot guarantee absolute security.Some information, including favorites, meal plans, generated content, cached results, images, and settings, may be stored locally on your device. Local data may be lost if you uninstall the app, clear app storage, or change devices.7. Data SharingWe do not sell your personal data.We may disclose information to service providers that help us operate Cooklo, including:• Cloud-hosting and database providers
• Authentication providers
• AI-processing providers
• Analytics, crash-reporting, and performance providers
• Apple App Store and Google Play Store
• Security, fraud-prevention, and technical-support providersThese providers process information only as necessary to provide their services, subject to their contractual obligations and privacy practices.We may also disclose information:• When required by law, court order, or lawful government request
• To investigate fraud, abuse, security incidents, or violations of our Terms
• To protect the rights, safety, and property of users, Cooklo, or others
• In connection with a merger, acquisition, restructuring, financing, or transfer of the Cooklo business or assets8. International Data TransfersCooklo and its service providers may process or store information in countries other than the country where you live.These countries may have different data-protection laws.Where required, we use recognized legal mechanisms and appropriate safeguards for international transfers, such as contractual protections or other legally approved transfer mechanisms.9. Data RetentionWe retain personal data only for as long as reasonably necessary for the purposes described in this Policy.In general:• Account information is retained while your account remains active
• Generation requests, operational records, and database information are retained as necessary to provide and maintain the service
• Purchase, promo-code, referral, fraud-prevention, and transaction records may be retained for legal, accounting, security, or dispute-resolution purposes
• Analytics and diagnostic information may be retained according to the applicable service provider’s retention settings
• Support correspondence may be retained while necessary to resolve the request and maintain appropriate records
• Locally stored data remains on your device until deleted, cleared, or the app is uninstalledWhen you delete your account, we delete or anonymize associated personal data unless retention is necessary for legal compliance, fraud prevention, security, dispute resolution, or another lawful purpose.Backup copies may remain temporarily until they are overwritten through normal backup cycles.10. Account and Data DeletionYou may initiate account deletion through the account-deletion option available within Cooklo.You may also request deletion through:•delete-account.cookloai.com
• [email protected]Deleting your Cooklo account does not automatically cancel an Apple App Store or Google Play subscription.You must separately cancel subscriptions through the platform where the subscription was purchased.We may ask you to verify your identity before processing certain privacy requests.11. Your Privacy RightsDepending on your location, you may have the right to:• Request access to personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Request restriction of certain processing
• Object to certain processing
• Request a portable copy of eligible information
• Withdraw consent where processing is based on consent
• Lodge a complaint with an applicable data-protection authorityThese rights may be subject to legal limitations and exceptions.To submit a request, contact [email protected].We will respond within the period required by applicable law.12. Device PermissionsCooklo may request permission to access:• Camera or photo library, for food-image analysis
• Location, for nearby store or price-related features
• Other device functionality necessary to provide requested featuresYou can manage or revoke permissions through your device settings.Revoking permission may prevent the related feature from working.13. Children’s PrivacyCooklo is not directed to children under 13 years of age, and we do not knowingly collect personal data from children under 13.Where local law requires a higher minimum age for independent consent, users below that age may use Cooklo only with authorization from a parent or legal guardian.If you believe a child has provided personal data without appropriate authorization, contact us so that we can investigate and delete it where required.14. Third-Party ServicesCooklo relies on third-party services that maintain their own privacy policies and terms, including:• Apple App Store
• Google Play Store
• Apple Sign In
• Google Sign-In
• Firebase and related Google services
• Cloud-hosting providers
• AI-processing providersWe encourage you to review the privacy information provided by these services.15. Changes to This PolicyWe may update this Privacy Policy when our practices, services, providers, or legal obligations change.When changes are made, we will update the “Last updated” date.Where required or where changes are material, we may also provide notice within the app, on our website, or through another appropriate method.16. ContactFor privacy questions, account-deletion requests, or requests to exercise your rights:Email: [email protected]
Website: cookloai.com